Memphis Rocks
Get certified and celebrated with
Learn more about our fun and informative program for local hospitality employees who interact with visitors and guests. Our experienced team provides hospitality skills training and information about Memphis amenities, attractions, history, and legacy.
Participants learn the difference between hospitality and tourism, elements of attentiveness and customer service, perceptions of our city, and more! We present the Memphis brand and offer tools you can use to deliver your best Memphis welcome.
In-person and online
Engaging opportunities for a variety of learning styles
Comprehensive
Soft skills, self-care, and community/neighborhood knowledge
Certification
Recognition of program completion for a competitive edge!
After a Memphis Rocks Training, you will be able to generously and confidently share your love of Memphis while providing unforgettable customer service. Learn how valuable your service is to our visitors and the industry as a whole!